Terms of Service
Welcome to Dairyfreedelights. These terms govern your use of our website and services. Please read them carefully before using our platform.
1. Acceptance of Terms
By accessing and using Dairyfreedelights Ltd's website located at www.dairyfreedelights.com (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and Dairyfreedelights Ltd ("Company," "we," "us," or "our"), a company incorporated under the laws of the United Kingdom with registered office at 125 King's Road, Chelsea, London SW3 4RP, United Kingdom.
2. Use License and Website Access
Permission is granted to temporarily access Dairyfreedelights for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials
- use the materials for any commercial purpose or for any public display (commercial or non-commercial)
- attempt to decompile or reverse engineer any software contained on the website
- remove any copyright or other proprietary notations from the materials
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Dairyfreedelights at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. User Accounts and Registration
To access certain features of our Service, you may be required to create an account. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
When creating your account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your password and account, and you agree to accept responsibility for all activities that occur under your account.
You must be at least 18 years old to create an account. Users under 18 may use our services only with the involvement and consent of a parent or guardian.
4. Products, Services, and Information
Dairyfreedelights specializes in dairy-free alternatives and related products. We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
All products are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
Product images are for illustrative purposes only. Actual products may vary from images shown due to packaging changes, seasonal variations, or manufacturer updates.
5. Orders, Pricing, and Payment Terms
By placing an order through our Service, you are making an offer to purchase products subject to these Terms. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time after receipt of your order.
Prices for our products are displayed in GBP (British Pounds) and include VAT where applicable. Payment must be received in full before orders are processed and shipped. We accept major credit cards and other payment methods as displayed on our website.
Accepted Payment Methods
- • Visa and Mastercard
- • American Express
- • PayPal
- • Apple Pay and Google Pay
Security Features
- • SSL encryption
- • PCI DSS compliance
- • Secure payment processing
- • Fraud protection
6. Shipping and Delivery
We deliver throughout the United Kingdom using reputable courier services. Delivery times are estimates and not guaranteed. Standard delivery typically takes 2-5 business days, while express delivery options are available for faster shipping.
Shipping costs are calculated based on the weight, dimensions, and destination of your order. Free shipping may be available on orders over a specified value, as advertised from time to time.
Delivery Responsibilities
- • Risk of loss passes to you upon delivery to the specified address
- • You are responsible for providing accurate delivery information
- • Failed deliveries due to incorrect information may incur additional charges
- • We are not liable for delays caused by circumstances beyond our control
7. Returns, Refunds, and Cancellations
We want you to be completely satisfied with your purchase. If you are not satisfied with any product purchased from Dairyfreedelights, you may return it within 30 days of delivery for a full refund or exchange, subject to the conditions outlined below.
To be eligible for a return, products must be unopened, in their original packaging, and in the same condition as received. Perishable items and products with expiration dates may not be eligible for return if they are near or past their expiration date.
Return Conditions
- • Items must be unopened and unused
- • Original packaging required
- • Return within 30 days of delivery
- • Proof of purchase necessary
Refund Process
- • Refunds processed within 5-10 business days
- • Original payment method refund
- • Return shipping costs may apply
- • Customer service support available
8. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of Dairyfreedelights Ltd and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
All content included on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Dairyfreedelights Ltd or its content suppliers and is protected by UK and international copyright laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material without our express written consent.
9. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
You have rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. For more information about how we process your personal data, please refer to our Privacy Policy.
10. Disclaimer and Limitation of Liability
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Dairyfreedelights Ltd excludes all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) which might otherwise be implied into these Terms.
In no event shall Dairyfreedelights Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
Important: Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
11. Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service. Your account will remain active until you choose to delete it, or until we terminate it in accordance with these Terms.
Upon termination, your right to use the Service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
12. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
We encourage you to review these Terms periodically to stay informed of our practices. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.
13. Governing Law and Jurisdiction
These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
You agree to submit to the personal jurisdiction of the English courts for the purpose of litigating all such claims. Dairyfreedelights Ltd makes no representation that materials on this website are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced with a valid provision that comes closest to the intention of the original provision.
14. Contact Information
If you have any questions about these Terms of Service, please contact us using the information below:
Dairyfreedelights Ltd
Address
125 King's Road, Chelsea
London SW3 4RP
United Kingdom
Phone
+44 20 7357 8890Business Hours
For urgent matters outside business hours, please email us and we will respond as soon as possible.